Frankston and across Melbourne
0418 356 256

Privacy policy

Last updated: September 9, 2026

What we collect

The information we ask for depends on how far along you are with us.

• Your name, phone number and email address.

• Your suburb or address.

• What you told us about your home, such as your current heating, your hot water system, and what you are hoping to fix.

Why we collect it

We use your information to:

• Contact you about your enquiry and book a time that suits.

• Assess your home and prepare a written recommendation.

• Arrange your installation and after-install support.

• Claim and process your Victorian Energy Upgrades (VEU) rebate, which requires us to record and keep specific evidence.

• Meet our obligations under Victorian energy, consumer and safety law.

• Send you helpful information about energy upgrades, if you have agreed to hear from us.

We do not sell your details to anyone. We do not put your enquiry into a shared lead pool where several companies then ring you.

Who we share it with

We may share your information with:

• Our accredited provider group.

• Installers and licensed trades.

• The Essential Services Commission and its auditors.

We do not sell personal information to unrelated third parties.

We may also disclose information where required or authorised by Australian law.

How we store and protect information

Personal information may be stored electronically through business systems, customer management platforms, email services, cloud services or other secure technology providers.

Accessing or correcting your information

You can contact Evergreen Energy Savers if you would like to:

• request access to personal information we hold about you

• correct information that is inaccurate or out of date

• update your contact details

• ask a question about how your information is being handled

Privacy complaints

If you believe your personal information has not been handled properly, please contact us first.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems, technology providers or legal obligations change. The latest version will be published on our website with the date it was last updated.

Contact us

For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact us at 0418 356 256